New updates are being added at the bottom of this story…….

Original story (published on October 25, 2019) follows:

Android has literally disrupted the smartphone market. Owing to its rising popularity, Nokia had to halt their business for a short period until HMD Global revived the company. And today, the platform runs on more than two billions of devices around the globe.

You know HTC released the first ever Android phone, don’t you? Despite being the pioneer, they are going through the worst of their times. The value for money handsets along with their own reluctance to decrease the prices have brought them down in the market. T-Mobile G1 / HTC Dream – the first commercially available Android phone

Timely firmware updates are paramount to a smartphone user. But, not everybody receives them. Some OEMs take a long time before they finally release the OTA. Oddly enough, some don’t even bother delivering them at least once.

HTC falls under the first category. They test the patience of the customers when it comes to software overhauls. Take the case of HTC U11. They untied Android Pie for the first time in May this year. However, the build got pulled soon after.

A month later, they officially resumed the rollout process. Slowly, the package found its way to different regions and carrier-branded units. US unlocked HTC U11 users got the same in the beginning of last month.

Well, that’s how it began. Many are experiencing problems with Google Pay, post the update. The strange thing is they could use the app immediately after installing Pie. Fast forward to a couple of days later, many started seeing issues with the payment application.

The problem might be the error in communication between Google and the device. The search engine titan uses SafetyNet API to check whether or not your phone is tampered. Looking at the concerns, we think the update has brought something to mess with the API.

Obviously, having to fail in the SafetyNet attestation results in broken Google Play certification. And, you shouldn’t expect banking and payment apps to work as well. So, that’s what happened here. Something in the updated phone keeps on flagging it as tampered.

You can say lucky are those who use Sprint-branded HTC U11 because they didn’t get Android Pie. People are taking their frustrations out to different social media platforms as the carrier confirmed the update a year ago. Unfortunately, we don’t have a timeline yet. Source

Update 1 (December 16, 2019)

Sprint is finally rolling out the stable Pie update.

Update 2 (January 13, 2020)

HTC needs more time to fix the SafetyNet issue. The unlocked model might receive a bugfix update soon, but there is no concrete ETA.

Note:- Stay tuned to our HTC section for similar stories.

Welcome to HTC!

Thank you for contacting us. We are committed to delivering great customer experience. As such, we investigate all reported issues with Google Pay.

We apologize for any inconvenience you have experienced and appreciate your patience as we work quickly to investigate this matter. In some instances, we may be able to deploy a software update to address an issue. We recommend you regularly check your device for updates and download them when available.

For other inquiries, please feel free to reply to this email.

Thank you and have a great day!

Sincerely,

Angela, Technical Support HTC Customer Care

(Source)

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