New updates are being added at the bottom of this story…….
Original story (published on April 19, 2021) follows:
Incoming is a service outage alert!
Is HSBC mobile banking app down, not working, or throwing a notification stating “Your mobile banking session has expired. Please log on again“?
Please be informed that the service is seemingly going through an outage in some regions of the UK which has got affected users to route to micro-blogging site Twitter and other online discussion platforms to highlight their concern.
Take a look at what some of those affected have to say:
A quick look at Down detector – a service that gives a realtime overview of outages and other issues – reflects HSBC is encountering a glitch in some of the regions. Here’s a live outage map showcasing the same:
Coming to whether there’s an official word on the matter, well, it’s yet to come. But be informed, we’re keeping a continuous tab on the service’s social media and other official channels for more information.
So we’ll update this page with relevant info as and when we catch hold of any. In case you’re facing the problem discussed here, stay tuned for more updates.
Update 1 (April 19)
HSBC UK twitter support has officially acknowledged the problem and is suggesting users to go for online banking while the issue gets addressed.
Update 2 (July 30)
Many frustrated users have once again flocked to Twitter to find out why the HSBC banking app is down or not working again. The problem, however, has not been acknowledged yet.
Update 3 (August 20)
IST 1:30 pm: HSBC UK customers are reportedly facing an outage in the banks’ mobile banking services.
The bank has since come out to acknowledge this issue affecting mobile and online banking. In a Tweet, the bank says:
We shall continue to keep an eye on this and update with new info as and when it becomes available so stay tuned.
Update 4 (August 21, 2021)
04:52 pm (IST): HSBC UK is one again not working or down if user reports are anything to go by. The bank is yet to confirm the same.
Reports on Downdetector also indicate that users are experiencing issues with the service.
Update 5 (April 21, 2022)
01:29 pm (IST): Many users have taken to Twitter to report that the HSBC UK app is currently down or not working for them. Unfortunately, support hasn’t yet acknowledged this issue.
05:11 pm (IST): HSBC UK support on Twitter has acknowledged the recent outage with the app and said that they are working to resolve it.
Update 6 (April 23, 2022)
05:43 pm (IST): It seems that the recent outage with HSBC UK is now resolved as we haven’t come across any fresh user reports.
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