New updates are being added at the bottom of this story……. Original story (published on December 06, 2018) follows:
ecbobee is a Canadian smart home automation company that makes smart thermostats, temperature sensors, cameras and other home devices.
Their devices are accessible through their web portal or dedicated apps on various platforms. However, the service is not immune to the occasional bugs, issues or server outages.
Are you an ecobee user and wondering just like the following users why the service is currently down?
Worry not. The server outage was planned in order to conduct maintenance/renovation. As stated by the company, today the server will be out from 2 AM and 6 AM EST.
Meanwhile, the ecobee thermostats will continue to work as expected, but the app, web portal and third party apps may not be available during the above-stated period of time. Also, Geofencing will not be available.
The Canadian home automation (thermostat making) company took to Reddit to inform their users about this pre-planned server outage.
While reverting back to one of the users, ecobee also mentioned that there will be a gap in data, that will be taken care of.
Those of you interested can keep track of the real-time developments by heading to their official website here.
Update 1 (January 26)
There are again reports of ecobee servers being down.
However, turns out it’s a scheduled maintenance:
Jan 26, 02:01 EST
Scheduled – We’re performing scheduled renovations from 2 AM – 6 AM EST on 26, January, 2019. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Our apologies for any inconvenience!
Update 2 (January 30, 2019)
Ecobee app servers down and not working? Service suffers major outage again. Head here for details.
Update 3 (February 01, 2019)
Is Ecobee again down? Head here for the reason.
Update 4 (February 06, 2019)
There’s an outage again. Check out the reason here.
Update 5 (February 27, 2019)
ecobee services are down again due to ongoing maintenance. More info here.
Update 6 (November 17, 2022)
12:20 pm (IST): Fresh reports on Downdetector and Twitter indicate that ecobee is currently down or not working of many of its users.
Update 7 (November 18, 2022)
07:00 pm (IST): It appears that the recent outage has now been resolved as we haven’t come across many fresh reports.
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