This story is being continuously updated…
Original story (from April 19, 2021) follows:
Just in case you’re trying to get your head around why rogers and Fido aren’t working for you, find solace in the fact that you aren’t the only one facing issues lately.
A quick look at the micro-blogging site Twitter conveys there are many others affected by the same issue. For a quick glance, here’s how some of the complainants word the problem:
Down detector – a popular service that gives information about live outages – also conveys that both Rogers and Fido are indeed going through a glitch in some regions.
Any official word on the matter? Yes. Both Rogers and Fido support has acknowledged the problem on Twitter. Here’s what Rogers support says:
Here’s what Fido Solutions has to say:
Rest assured, we’re keeping a continuous tab on all related developments, and will update this page with relevant info as and when we come across any. So in case you’re encountering the problem discussed here, stay hooked for updates.
Update 1 (April 19)
Rogers support has given a status update on the matter, and here’s what they’ve shared:
Fido has also shared something similar.
Update 2 (April 20)
Rogers has updated that the services are back up for the majority of users, however, some with carriers are still taking time.
Fido has however confirmed while the network issue has been resolved.
Update 3 (July 8, 2022)
02:40 pm (IST): Many users with internet connections from Rogers have taken to Twitter to report that they are facing issues with the service as it’s down and not working.
05:46 pm (IST): It appears that the outage was more than just an issue with Internet connectivity from Rogers. The outage was affecting cellular connectivity as well.
Matter of fact, users with other carries such as Bell, Telus, Chatr were also facing problems but not to the extent as those with Rogers connections.
A report from CBC also highlighted a tweet from the Toronto Police Service where they claimed that they are working to resolve the issues people were facing while trying to connect to 911.
Rogers is yet to make any public statement regarding the widespread outage.
06:55 pm (IST): Rogers support on Twitter has acknowledged the outage with their service and they are working to resolve it. Here’s the full statement.
Update 4 (July 10, 20222)
05:01 pm (IST): The carrier’s President and CEO — Tony Staffieri — made a statement regarding the incident that resulted in Rogers network to completely go offline in Canada for all users.
Apparently, the outage was a direct result of a botched maintenance update which caused a system failure in the carrier’s core network, which caused some of our routers to malfunction early Friday morning.
While the message from Tony Staffieri mentions that the service has nearly been restored for most users, several individuals have taken to Twitter to report that the network is still down in areas such as Mississauga and Oshawa.
It’s unclear how much longer the outage will continue to affect users who for whom the network still hasn’t been restored. That said, we’ll keep track of the situation and will post an update if and when there are any further developments.
Update 5 (July 11, 2022)
09: 37 am (IST): Rogers support on Twitter has confirmed that they have restored the service for majority of users. However, there are still some users facing issues.
Moreover, they are working to resolve the remaining issues and fully restore the service. Here’s the full statement:
Update 6 (November 8, 2022)
01:02 pm (IST): According to multiple reports on Twitter and Downdetector, Telus is currently down or not working for many.
07:06 pm (IST): According to Downdetector, the recent outage with Telus has now been resolved.
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