This story is being continuously updated…. New updates are being added at the bottom…..
Original story (published on June 9, 2020) follows:
Those who own the Google Pixel Buds were sent out a Pixel Buds survey by Google to know their experience, and what all issues/bugs they are currently facing with the Pixel Buds 2nd gen.
There was a specific section that said, “Have you experienced the following problems with your Google Pixel Buds?” with select choices that were in line with the issues which the users are reportedly facing on their Pixel Buds.
This select list of choices makes one thing clear that Google is aware of all the issues, users are facing with their Pixel Buds and is also keeping a close track of the complaints raised by the users.
For the unaware, in the official community forum, you will find several Pixel Bud owners pointing out stability and connectivity issues with the second-gen Pixel Buds. Here are some of the complaints:
There are plenty of detailed user reports on the community forum, basically stating that their Google Pixel Buds are frequently cutting off and they are facing connectivity as well as stability issues.
Moreover, by the looks of it, these issues are more prominent in the Google Pixel Buds 2, which was launched recently. Besides, those who have received the replacement units say that it did not help either and for some, the matter has gotten much worse.
Hardware replacement failed; firmware update failed; Google Support unresponsive; Google users are restless…
(Source)
As the device replacements and firmware updates have failed this issue, a Google employee recently came forward and acknowledged the issues regarding the Google Pixel Buds and stated that the company has planned a software update “to improve Bluetooth stability and connectivity.”
So, those who are facing connectivity and stability issues with their Pixel Buds 2, should rest assured that soon a firmware update will fix the current issues on the device.
Update 1 (June 10)
A firmware update to fix issues for the Pixel buds should be arriving in the coming weeks as stated by a Google Employee :
Decrease instances of phone call cut outs Improve autorecovery when one or both earbuds lose connection Improve media playback stability for phones that have software audio encoding
Separately, this week we’ll be releasing a software update (Firmware: 296) that decreases the audio hissing / static noise that some of you may have experienced.
Update 2 (June 27)
Since the 296 firmware update was released to only fix the hissing sounds, here is what a Google Product expert had to say
Update 3 (May 25, 2021)
IST 08:19 pm: According to a recent report from Reddit, it appears that the constant popping sound and connectivity problems with the Pixel Buds might have been fixed in the Android 12 beta 1 update.
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