New updates are being added at the bottom of this story…
Original story (published on April 06, 2021) follows:
We understand service outages or breakage are pretty common. But when an outage ends up concerning a massive user base, it becomes worth highlighting. Something similar is happening with Virgin Money app as of writing this.
Take a look at what some of the complainants have to say:
While responding to one of the complainants, here is what Virgin money app team on Twitter said:
Rest assured, we’re keeping a close watch on the service providers’ social media channels for more information on what could be causing this problem.
We’ll share with you the relevant developments as and when we bump into any. So keep a tab of this space for the latest info on the matter.
Update 1 (April 06)
Going by recent reports, not only the app, users are unable to login even through the website.
FYI, Yorkshire Bank users are also reporting issues with the service. For more details, you may head here.
Update 2 (April 06)
Here is the latest status update on the matter from Virgin Money social media team:
Update 3 (April 06)
The support has finally acknowledged the issue switch online services as well.
Update 4 (April 12)
Many frustrated users have taken to Twitter to claim that the Virgin Money app is once again not working for them. Fortunately, the company has acknowledged the problem and claims that a resolution is in the works.
Update 5 (June 1)
01:47 pm (IST): Many users have taken to Twitter to report that the Virgin Money app is currently down or not working for them. Unfortunately, the support team has not yet acknowledged this outage.
07:13 pm (IST): Virgin Mobile on Twitter has now acknowledged the recent outage with its app and said that they are currently investigating it.
Update 6 (July 1)
02:02 pm (IST): Many users have taken to Twitter (1, 2) to report that Virgin Money app is currently down or not working for them.
07:00 pm (IST): Virgin Money support on Twitter has confirmed that the recent outage with their app has now been resolved.
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