New updates are being added at the bottom of this story…
Original story (published on July 02, 2021) follows:
Optus today suffered a widespread mobile and internet services outage with users in several cities across Australia experiencing problems for quite a few hours.
Complaints of an outage began flowing in just before 10:30 AM AEST. Some of the affected cities include Sydney, Brisbane, Melbourne, and Canberra.
And it’s not just internet and mobile services that were affected as the carrier’s website, network status page, and even app were also briefly down.
Thankfully, Optus confirmed the issues within an hour saying that they were “aiming to restore these services as a priority.” This was followed by another tweet saying that all services had been restored.
However, as it stands, the outage has still not completely subdued. Complaints about internet connectivity issues on 4G and 3G networks have continued even after several hours.
Now, as you can see from the acknowledgment tweet given above, Optus did state that the issues with 3G have still not been completely resolved.
But there clearly are quite a few people on the 4G network still having to deal with the outage even though Optus says that it has been resolved.
Thankfully, the telco has now issued another acknowledgment about the continued network issues saying that their team has identified the issue and aim to resolve it as soon as possible.
Thus, for now, there is nothing left to do other than waiting for the services to be restored for good this time, which should hopefully not take much longer.
Update 1 (July 03)
IST 04:05 pm: Optus support has acknowledged the issue where the incoming calls and SMS services are affected for many customers. However, no ETA has been provided in the acknowledgement.
Update 2 (July 09)
IST 01:55 pm: According to recent reports, Optus is aware of the outage due to which several customers are not receiving SMS and a fix for the same is being looked into. However, there is no ETA for the said fix.
Update 3 (August 03)
IST 04:05 pm: Optus now says that this is a known issue and the company now advises affected users to stay put as they’re working towards resolving this problem.
Update 4 (September 08)
IST 05:00 pm: Optus customers have taken to Twitter to report that the service isn’t working. Fortunately, users can find some solace in the fact that the carrier is aware of an outage in the area and is working to restore the services as soon as possible.
Update 5 (April 15, 2022)
10:42 am (IST): Many users have taken to Downdetector to report that Optus is currently down or not working for them.
Fortunately, Optus has acknowledged this outage and said that they are working to restore the service as soon as possible.
Update 6 (April 16, 2022)
09:43 am (IST): The recent outage with Optus is seemingly resolved as we haven’t come across any fresh user reports on Downdetector.
Update 7 (July 20, 2022)
12:00 pm (IST): Many users have taken to Twitter to report that Telstra is currently down or not working for them. Moreover, reports on Downdetector also suggest the same.
Luckily, Telstra support on Twitter has acknowledged the outage and said that they are investigating it.
06:46 pm (IST): According to reports on Downdetector, the recent outage with Telstra has now been resolved.
Update 8 (January 30, 2023)
11:21 am (IST): According to fresh reports on Twitter (1, 2, 3, 4), Optus Webmail is currently down or not working for a section of users.
Luckily, this issue has been acknowledged by the support team and they are working to fix it. However, there’s no ETA for the fix.
Update 9 (January 31, 2023)
09:33 pm (IST): The recent outage with Webmail appears to have been resolved as we haven’t come across any fresh reports concerning the same.
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