Here’s the crux of the article in video form:
New updates are being added at the bottom of this story…….
Original story (published on April 29, 2021) follows:
Gmail is one of the most popular email services with over 1.8 billion active users worldwide according to stats shared by Statista.
To keep users satisfied with Gmail, Google has been steadily improving the web version as well as its iOS and Android apps.
Some of these improvements might not seem like much but are a tremendous help such as the Promotions or Social tab in the Gmail app.
As the name suggests, it keeps your primary inbox free from promotional and social media spam.
But it seems that some Gmail users using the app on their iOS devices have recently started reporting that the Promotions and Social tabs aren’t working.
Reports of the problem started appearing some hours ago and it appears that Google is yet to fix the issue.
It’s possible that a bug in the latest update for the Gmail app (version 6.0.201231) for iOS is to blame for the Promotions or Social tab not working.
However, there’s nothing to confirm the same. That said, here’s a screenshot of the error shared by a user on Twitter.
While Google has not made any official comment on the issue, a Diamond Product Expert on the company’s community forums has claimed that they’ve passed it on to the team to look into it.
That said, we’ll post an update if and when there are any further developments regarding the Promotions or Social tab not working in the Gmail app for iOS devices.
In a reply to a tweet, Gmail says the team is aware of this issue and is already working on a fix, but we don’t have an ETA just yet.
Update 1 (April 29)
While Google is working on resolving the issue, the only workaround is to access Gmail from mobile/desktop browser, as has been shared by a product expert at the community.
Update 2 (April 30)
Another option is to select ‘All mail’ in the ‘Search in Mail’ drop down. Additionally, deleting the app and reinstalling it also turned out to be helpful for some of the affected users, so you can give a try.
One more workaround that has been given a thumbs up by many affected users is to open the app and click on the profile picture> Manage accounts on this device> Turn it off> Close the app> Open the app again and enable the option.
Update 3 (May 01)
The tab in question should work once again. As for any update from the Gmail support, they’re still saying the fix is being worked on. So you may have to wait more.
A few more user-shared workarounds that appear to help are:
Update 4 (May 02)
Disabling and re-enabling the conversation view is another user-shared workaround that appears to help. So give it a shot while Gmail resolves the glitch.
Update 5 (May 03)
A product expert at the community has now shared that the devs are suggesting users to manually update the Gmail iOS app to the latest update version 6.0.210322 (that was released a few days back).
Update 6 (May 04)
Looks like the problem has been addressed in the newest build.
Just in case you’re still facing the issue, according to the Gmail help page, in case you encounter “No connection” error, here’s what you can do:
So, please do that and post an update on whether that help resolves this for you.
Update 7 (May 05)
Just in case you continue to face the issue despite updating the app to the latest version, according to Gmail support, all you can do is send feedback.
Make sure you’re connected to the web. Close the app, then reopen it. Sign out, then sign back in.
Update 8 (May 07)
Another workaround is to head over to the search bar and in the category, type Promotions and hit enter. But you’ll need to do this manually every time.
Update 9 (May 08)
NOTE: There are more such stories in our dedicated Google section so be sure to go through it as well.
PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.
