New updates are being added at the bottom of this story…….
Original story (published on November 01, 2021) follows:
Curiously, one of the reports indicates that the problem occurs on the TV at home, but the log in process could be completed on a friend’s TV:
Remote control not working
Another problem reported (1, 2, 3) is that the remote control no longer wants to work. According to reports, the TV Stick would be getting stuck while searching for the remote control:
Affected users indicate that they have had to use alternative methods to control the device, such as voice commands from Alexa or the Fire TV remote app.
Apps not loading (getting stuck)
The other big problem reported by users is that certain apps are getting stuck or not loading (1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
The update you should avoid: Fire OS 6.2.8.1
According to some reports, the problems started after installing the Fire OS 6.2.8.1 (NS6281/4054) update. Therefore, if you receive it, the best thing to do for now is to avoid installing it.
Update 1 (November 02, 2021)
Update 2 (June 1, 2022)
01:12 pm (IST): Many users are now reporting (1, 2, 3, 4, 5) an issue where they are unable to pair Fire TV Stick remote.
Update 3 (August 2, 2022)
12:20 pm (IST): Fresh reports confirm that the issue where the Fire TV remote is suddenly not working or users are unable to connect it to their Fire TV devices is still present (1, 2, 3, 4).
Update 4 (November 28, 2022)
Update 5 (February 01, 2023)
02:29 pm (IST): Some users are again reporting (1, 2, 3, 4, 5, 6) that their Fire TV Stick is stuck on logo when booting or showing black screen. Here are some reports for reference:
Luckily, the support team has acknowledged the problem and said they are working to fix it. However, they didn’t provide any ETA for the fix.
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